RES 1078RESOLUTION NO./O?$
A RESOLUTION creating the position of Senior Permit
Technician and establishing a salary range for the position of Steps
25-31 under the CPEA salary schedule.
THE COUNCIL OF THE CITY OF CAMAS DO RESOLVE AS FOLLOWS:
I
There is hereby established a new position entitled Senior Permit Technician .Such
position shall be under the supervision of the Community Development Director and his/her
designees,and shall be responsible for the duties as defined in the job description (Exhibit "A")
and as may be revised from time to time.
II
The salary range for the position of Senior Permit Technician shall be Steps 25 -31 under
the CPEA salary schedule.s?ADOPTED at a regular session of the Council of the City of Camas,this day of
August,2006.
SIGNED:
Mayor
/14ATTEST:
Clerk
APPROVE to form:
City Attorney
City of Camas,Washington
Represented:CPEA
August 2006
EXHIBIT “A”
SENIOR PERMIT TECHNICIAN
Class specifications are intended to present a descriptive list of the range of duties performed by
employees in the class.Specifications are not intended to reflect all duties performed within the job.
JOB OBJECTIVES
Under general supervision,to perform lead front line work within a variety of administrative and
clerical functions of the Community Development Department,to include processing ministerial
permit applications,assigning addresses to new subdivisions and lots,typing,file maintenance,
answering phones and responding to the general public;to provide information to the public
regarding permits,the calculation and collection of fees and the issuance of building permits;and
to perform a variety of tasks relative to assigned areas of responsibility.
Serves as a liaison between the public and technical/professional staff.Provides general
information about other divisions within the department to customers and refers them to
appropriate outside agencies as necessary.Emphasis is on providing comprehensive customer
service to ensure accurate and efficient response to requests.Customer contact occurs by walk-
ins,phones,electronic mail,and postal mail.The customer service focus provides a foundation
for all technical work and processes.
CLASSIFICATION DISTINCTIONS
This position is a lead position and as such will train and oversee the day-to-day work of
subordinate position(s).This position is intended for employees with strong administrative,
organizational,technical and customer service skills and with extensive experience related to
land use and/or building permit application processing.The position requires technical
knowledge of permit requirements and incumbents use independent judgment in applying permit
related codes,department policies,regulations,and precedents to specific cases or problems.
Results of work affect the accuracy,reliability or acceptability of processes or services within the
work unit and department.Incumbents are also expected to possess and apply substantial skill,
judgment,and tact in addressing customer service concerns.Employees must be able to explain
technical processes and information to customers in non-technical terms,and use active listening
techniques to verify customer questions and requests.Incumbents must also be able to perform
research,be thoroughly proficient with the computerized tracking system and be able to refer
customers to appropriate departments and/or outside agencies according to their requests and
needs.
ESSENTIAL JOB FUNCTIONS
Responsibilities include,but are not limited to the following:
Training and overseeing the day-to-day work of permit tracking related to land use and building
permitting.
Senior Permit Technician Page 1
EXHIBIT “A”City of Camas,Washington
Represented:CPEA
August 2006
Perform a variety of administrative and clerical functions for the Community Development
Department including but not limited to processing permit applications,assigning addresses to
new subdivisions and lots,typing,file maintenance,answering phones and responding to the
general public.
Ensures customers receive friendly,comprehensive,accurate,and efficient service for requests
and inquiries.Maintains a positive,professional approach to all customers,staff,and /or other
interested parties.
Acts proactively to inform and educate customers about City and related processes and
procedures.Provides customers with all pertinent verbal and written information to try and
ensure customers have a thorough understanding of the process.
Receives,reviews,and processes a variety of land-use and building permit requests and
applications.Assists general public in completion of these forms and documents.Refers public
to appropriate agencies as necessary.
Applies building and land-use codes as directed.
Issues building permits after reviewing,analyzing,and researching applications that have gone
through the development review process for ordinance compliance,conditions of approval and
plan review for applicable building codes.
Prepares certificates of occupancy for residential and commercial buildings.
Calculates fees for all building permits and land use applications.
Reviews all land use and building applications for completeness (counter complete).
Responds orally or in writing to inquiries of a routine nature concerning land use and building
codes.
Processes Type I applications,which include reviewing for compliance with city codes,and
preparing staff reports and decisions for the customer.Type I applications include but are not
limited to boundary line adjustments,sign permits,and other reviews as per code.
Utilizes the city’s permit tracking system.
Operates a variety of office equipment such as computer terminal,cash register,fax machine,
calculator and copier.
Serves as a liaison between the public and technical /professional staff.
Assists the public by providing general information regarding all of Community Development’s
functions and/or divisions.
Other duties may be assigned.
Senior Permit Technician Page 2
EXHIBIT “A”City of Camas,Washington
Represented:CPEA
August 2006
QUALIFICATIONS
Any combination of education and experience that would likely provide the required knowledge
and abilities is qualifying.A typical way to obtain the knowledge and abilities would be:
Education:
High school diploma or GED.Additional related college coursework or a degree is desirable.
Experience:
Two years of experience emphasizing or including intensive public contact,customer service,
organizational skills,and use of modem office technology.
Two years experience working in a land use planning or building office environment is
preferred.
Any equivalent combination of education and experience,additional education substituting on a
year-for-year basis for the required experience.
Certification as a Permit Technician through the Association of Permit Technicians is desirable.
Knowledge of...the objectives,principles,and techniques of urban and rural planning and land
use control;land use and building permit processes,procedures and requirements;computer
permit tracking system and geographic information systems (GIS)programs;standard office
practices and procedures;business English;record keeping methods and procedures.
comprehend and apply legal documents such as zoning codes,ordinances,andAbilityto
resolutions;organize,record,and tabulate technical information;accurately explain policies,
procedures,laws,regulations,codes and ordinances,both orally and in writing;read and
interpret maps,drawing of plots,building sites;apply sound judgment in making ministerial
decisions independently in accordance with established policies,procedures,and regulations;
effectively maintain harmonious relationships with customers,including co-workers;diffuse
difficult or highly charged situations;follow oral and written instructions;operate standard office
•••
machines and equipment.
WORK ENVIRONMENT AND PHYSICAL DEMANDS
Work is performed primarily in an office setting at a customer service counter/area.Public
contact is heavy,at the counter and on the telephone,accounting for a substantial amount of time
spent on the job.Incumbents may be assigned to work at the counter on a rotating basis.
Working at the counter entails constant interaction with customers.Incumbents must listen,
speak,read and interpret information from written sources and on the computer.The incumbent
spends a significant amount of that time retrieving information from the computer,requiring
repetitive motion of the hand and wrist,and retrieving information from remote file locations,
requiring walking,climbing stairs,bending,crouching,reaching and lifting files and objects up
to 24 pounds in weight.When not assigned to the counter,incumbents work at a desk,returning
phone calls,processing information on the computer,and/or retrieving information from remote
file locations.
Senior Permit Technician Page 3