RES 1077RESOLUTION NO ./0 77
A RESOLUTION creating the position of Permit Technician
and establishing a salary range for the position of Steps 22-28
under the CPEA salary schedule.
THE COUNCIL OF THE CITY OF CAMAS DO RESOLVE AS FOLLOWS:
I
There is hereby established a new position entitled Permit Technician.Such position
shall be under the supervision of the Community Development Director and his/her designees,
and shall be responsible for the duties as defined in the job description (Exhibit "A")and as may
be revised from time to time.
II
The salary range for the position of Permit Technician shall be Steps 22 -28 under the
CPEA salary schedule.,.J7ADOPTEDataregularsessionoftheCounciloftheCityofCamas,this day of
August,2006.
SIGNED :
Mayor
ATTEST:
Clerk
as to form:APPRO
EXHIBIT “A”City of Camas,Washington
Represented:CPEA
August 2006
PERMIT TECHNICIAN
Class specifications are intended to present a descriptive list of the range of duties performed byemployeesintheclass.Specifications are rwt intended to reflect all duties performed within the job.
JOB OBJECTIVES
Under general supervision,to perform a variety of administrative and clerical functions for the
Community Development Department including processing ministerial permit applications,
assigning addresses to new subdivisions and lots,typing,file maintenance,answering phones
and responding to the general public;to provide information to the public regarding permits,the
calculation and collection of fees and the issuance of building permits;and to perform a variety
of tasks relative to assigned areas of responsibility.
This position serves as first contact for customers (citizens,developers,etc.)regarding the
requirements,policies and procedures of land-use and building permits and related technical
services and information.Serves as a liaison between the public and technical/professional staff.
Provides general information about other divisions within the department to customers and refers
them to appropriate outside agencies as necessary.Emphasis is on providing comprehensive
customer service to ensure accurate and efficient response to requests.Customer contact occurs
by walk-ins,phones,electronic mail,and postal mail.The customer service focus provides a
foundation for all technical work and processes.
CLASSIFICATION DISTINCTIONS
This position is intended for employees with administrative,organizational,technical and
customer service skills and with some experience related to land use and/or building permit
application processing.The position requires technical knowledge of permit requirements and
incumbents use judgment in applying permit related codes,department policies,regulations,and
precedents to specific cases or problems.Results of work affect the accuracy,reliability or
acceptability of processes or services within the work unit and department.Incumbents are also
expected to possess and apply substantial skill,judgment,and tact in addressing customer service
concerns.Employees must be able to explain technical processes and information to customers
in non-technical terms,and use active listening techniques to verify customer questions and
requests.Incumbents must also be able to perform research,be thoroughly proficient with the
computerized tracking system and be able to refer customers to appropriate departments and/or
outside agencies according to their requests and needs.
ESSENTIAL JOB FUNCTIONS
Responsibilities include,but are not limited to the following :
Perform a variety of administrative and clerical functions for the Community Development
Department including but not limited to processing permit applications,assigning addresses to
new subdivisions and lots,typing,file maintenance,answering phones and responding to the
general public.
Permit Technician Page 1
EXHIBIT “A”City of Camas,Washington
Represented:CPEA
August 2006
Ensures customers receive friendly,comprehensive,accurate,and efficient service for requests
and inquiries.Maintains a positive,professional approach to all customers,staff,and/or other
interested parties.
Acts proactively to inform and educate customers about City and related processes and
procedures.Provides customers with all pertinent verbal and written information to try and
ensure customers have a thorough understanding of the process.
Receives,reviews,and processes a variety of land-use and building permit requests and
applications.May accept payments for permits when necessary.Assists general public in
completion of these forms and documents.Refers public to appropriate agencies as necessary.
Applies building and land-use codes as directed.
Maintains and improves upon public handouts and information.
Issues building permits after reviewing,analyzing,and researching applications that have gone
through the development review process for ordinance compliance,conditions of approval,and
plan review for applicable building codes.
Prepares certificates of occupancy for residential and commercial buildings.
Calculates fees for building permits and land use applications.
Reviews all land use and building applications for completeness (counter complete).
Responds orally or in writing to inquiries of a routine nature concerning land use and building
codes.
Processes Type I applications,which include reviewing for compliance with city codes,and
preparing staff reports and decisions for the customer.Type I applications include but are not
limited to boundary line adjustments,sign permits,and other reviews as per code..
Utilizes the city’s permit tracking system.
Operates a variety of office equipment such as computer terminal,cash register,fax machine,
calculator and copier.
Serves as a liaison between the public and technical/professional staff.
Assists the public by providing general information regarding all of Community Development’s
functions and/or divisions.
Other duties may be assigned.
QUALIFICATIONS
Permit Technician Page 2
City of Camas,Washington
Represented:CPEA
August 2006
EXHIBIT “A”
Any combination of education and experience that would likely provide the required knowledge
and abilities is qualifying.A typical way to obtain the knowledge and abilities would be :
Education:
High school diploma or GED.Additional related college coursework or a degree is desirable.
Experience:
Two years of experience emphasizing or including intensive public contact,customer service,
organizational skills,and use of modem office technology.
Demonstrated experience working in a land use planning or building office environment is
preferred.
Any equivalent combination of education and experience,additional education substituting on a
year-for-year basis for the required experience.
Knowledge of...the objectives,principles,and techniques of urban and rural planning and land
use control;land use and building permit processes,procedures and requirements;computer
permit tracking system and geographic information systems (GIS)programs;standard office
practices and procedures;business English;record keeping methods and procedures.
comprehend and apply legal documents such as zoning codes,ordinances,andAbilityto
resolutions;organize,record,and tabulate technical information;accurately explain policies,
procedures,laws,regulations,codes and ordinances,both orally and in writing;read and
interpret maps,drawing of plots,building sites;apply sound judgment in making ministerial
decisions independently in accordance with established policies,procedures,and regulations;
effectively maintain harmonious relationships with customers,including co-workers;diffuse
difficult or highly charged situations;follow oral and written instructions;operate standard office
machines and equipment.
•••
WORK ENVIRONMENT AND PHYSICAL DEMANDS
Work is performed primarily in an office setting at a customer service counter/area.Public
contact is heavy,at the counter and on the telephone,accounting for a substantial amount of time
spent on the job.Incumbents may be assigned to work at the counter on a rotating basis.
Working at the counter entails constant interaction with customers.Incumbents must listen,
speak,read and interpret information from written sources and on the computer.The incumbent
spends a significant amount of that time retrieving information from the computer,requiring
repetitive motion of the hand and wrist,and retrieving information from remote file locations,
requiring walking,climbing stairs,bending,crouching,reaching and lifting files and objects up
to 24 pounds in weight.When not assigned to the counter,incumbents work at a desk,returning
phone calls,processing information on the computer,and/or retrieving information from remote
file locations.
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